Check in and check out

Housing Solutions welcomes guests at the apartments.

For guests arriving through international flights it will take about one hour and a half to clear customs and arrive to the apartment. A representative will be at the apartment waiting for him/her exactly one hour and a half after the arrival flight time. At the apartment, guests will be welcomed and will receive a set of keys with all the additional information necessary for his/her stay. At that point, guests will sign a temporary lease agreement −if it was not previously signed with the company− and, if applicable, an inventory of the property. As the departure date of the guest approaches −ideally, 48 hours before departing− guests should get in touch with Housing Solutions in order to establish a meeting time to terminate the contract: a Housing Solutions representative will meet the guest in person at the apartment in order to pick up the keys and assist the guest with any additional help he/her may need at the departure time.

We deliver keys regularly from 09:00am to 09:00pm. For arrivals to the apartment before 09:00am or after 09:00pm, please, state this circumstance on your confirmation sheet in order for us to make special arrangements to have a representative waiting for you. This service has an additional cost of US$ 20.

Early check in and late check out

Conscious of typical arrival flight times, Housing Solutions offers a convenient early check in times and late check out times with no additional cost. Check in can be done as early as 09:00am with no charges for early check in.
Check out time can be done as late as 06:00pm with no charges for late check out.
For arrivals before 09:00am or departures after 06:00pm the rental cost will be increased one day.

Rates

Published rates are final prices and −except when specified otherwise− they include building fees, city taxes, water, electricity, gas and −when specified− cable TV and/or housekeeping service once a week. Housing Solutions placement fees are US$ 45 independently of the length of the stay. Telephone charges are never included. Local telephone calls have a cost per minute. Our units usually offer a telephone system that allows our guests to charge credits into the telephone line with pre−paid calling cards. Some units may offer some credits already included into the telephone line. Once those credits are finished guests can add more credits with pre−paid calling cards. Ask further details about the telephone system of your unit to our representative upon arrival.

Refundable damage deposit

A refundable damage deposit is always requested. The amount requested as deposit varies accordingly to the length of the stay and the size of the apartment. It is stated in the rates chart of each unit. It can be paid in cash upon arrival or be charged and then refunded on the company bill.

Reservation process and cancellation policy

Reservations are done with a payment in the amount of 40% of the price corresponding to the stay at the selected property plus our placement fees for the amount of US$ 45.
If reservation should be cancelled: a) The amount paid at the reservation time is non−refundable for cancellations done with less than 30 days notice; b) The amount paid at the reservation time is 100% refundable for cancellations done with 30 or more days advance notice, except our placement fees which are non−refundable.

Length of stay

Though some units allow 30−day or longer minimum stay, most of them have a 7−day minimum stay. The minimum length of stay is clearly specified at the beginning of each listing. The temporary lease agreements are non−extendible contracts. They have a fixed beginning and ending date. For this reason, if guests desire to lengthen their stay in the rented unit, they should notify Housing Solutions to check if the property is available for the additional period requested, in which case a new lease agreement will be signed. If the property is no longer available for the additional period requested, Housing Solutions will suggest relocation in another available unit.

Payments for accommodations are non−refundable once they have been made. If a guest decides to shorten the length of his/her stay, previously made payments will not be refunded. For this reason, we recommend our guests to book accommodations for the minimum length of time they will be staying at the rented property, and then, if necessary, contract a longer rental period.

In the case that a guest who has a lease agreement of several month length, in which the rent is paid monthly, decides to shorten the contracted rental period, the refundable damage deposit will not be refunded, but will be held as compensation for the incompletion of the anticipated rental period.

Pets

Some units may allow pets. This depends on the condominium rules and need to be specified in the reservation request in order to check each condo specific rules. When possible, pets are allowed into the units with an additional charge of US$ 50/week and a higher refundable damage deposit.

Guests

Guests are obliged to provide the names, ID numbers and ages of all the persons who will occupy the property. The use of the property by the guest to provide lodging for more people then agreed upon is subject to cancellation of the lease agreement.

Guarantee

Housing Solutions works with the primary aim of reserving specified housing arrangements for its clients, which are available for their intended dates of stay. In the event of unexpected damage caused to the reserved property before the arrival of the guest, which prevents him/her from a comfortable stay at the specified location, Housing Solutions will relocate him/her in another apartment with similar commodities and availability for the requested period of time. A guest with a reservation made through Housing Solutions has his stay guaranteed despite any unexpected circumstance.

Call us during your stay

Housing Solutions is always at the service of all clients during their stay to offer them any type of information or assistance they may need. While in the city, clients may contact Housing Solutions at 4821−6057 for any type of consultation they may desire.

Housing Solutions wishes you an enjoyable stay in the city and thanks you for choosing us.